Ux|Soup

I stumbled upon Powerfulcms.com today and really wanted to check the demo.

A video started playing when I clicked on Demo and right under it it says that I should fill some information to start the demo, so far so good till I noticed that the mobile field is mandatory!

I shrugged and entered a fake number (and fake everything). and voila..

The confirmation email, I waited and waited and waited…I was waiting for an email with a subject/sender RELATED to Powerfulcms.com. But no, instead I got this:

Typical wording of a spam mail, and SEOJoe? Dude! When sending a confirmation email and asking to check the spam, first, use a subject RELATED to your product, OR a sender that is related to the product! Not SEOJoe (figuring in the background “art”) or “I need you to click a link”.

Anyways, the email…

1st part:

bounce@infusionmail.com on behalf of SEOJoe… Fail.

2nd part:

Click on the link to verify and get the chance to change the mobile number if an inaccurate one was entered. Doesn’t stop there, they need my mobile to send me an sms to validate my account. WTF? Am I accessing the CIA repository? Just give me the freaking demo!

I took a deep breath and thought what the heck, I am in Lebanon it will cost them way too much to bombard me with phone calls, so what the heck, let me put my number since I can amend the error and enter a valid phone.

Here’s what I got…

not one single link to change my phone number, but another email is on its way. (WTH, GIVE ME THE DEMO ALREADY!)

For the sake of “science” I held my breath and waited for the email…I got the same initial email!! every time I validated my email again (no message that my email was already validated/verified!!!) over and over again.

I got stuck in a loop, validating my email, getting the same email again…

Major fail.

How do people expect to win customers without proper UX, without even testing their own system beats me!

If you wanna get frustrated, get head out to PowerfulCms and enjoy the “trip”